Return & Refund Policy (Personalized Products)

You may be eligible if, for example: - Printing defect affecting more than 10% of the book’s pages - Wrong personalization caused by us (we produced different details than what was confirmed) - Other confirmed non-conformity where the delivered product clearly differs from the confirmed order details

Not eligible for free replacement/refund: - You entered the wrong child name or uploaded the wrong photo - You approved/confirmed details during the phone call and later changed your mind - Damage after you accepted the parcel from the carrier - Claims without proof where proof is reasonably required

You must contact us within 5 days of delivery.

Depending on the issue, we may request: - Photos - Video - Clear images of defect pages, cover, or packaging - Order ID / tracking code

If the parcel is damaged on arrival, you must refuse it with the carrier. If you accept the parcel, it confirms you inspected and accepted the condition, and we may not provide free replacement/refund for shipping damage.

If your claim is accepted, we may offer: - Replacement of damaged parts (when possible) - Full remake and reship - Refund (case-by-case) - Partial refund (rare cases, when appropriate)

If the issue is our fault, return is free (we guide you). If the issue is not our fault, return shipping is not covered.

Refunds (when approved) are made via BaridiMob transfer.

For safety and operational reasons, we may ban future orders from numbers/accounts linked to repeated delivery failures (retour vers expéditeur) or abuse.